How it works
Handled from the first call to the follow-up
پہلی کال سے فالو اپ تک
Here's exactly what happens when a patient contacts your clinic, who does each step, and what gets recorded along the way.
The patient journey
6 steps, most of them automatic
- Step 01Patient
Calls or sends a WhatsApp
At 11 PM or 11 AM, by call, text or voice note, in Urdu, Roman Urdu, Pashto or English.
Answered instantly, even when the clinic is closed
- Step 02SehatSync
Books the right slot
Checks the doctor's live calendar, offers open times, confirms the booking and shares directions.
Appointment + token number saved
- Step 03SehatSync
Reminds and confirms
A WhatsApp reminder the evening before. If the patient cancels, the slot goes to the waitlist.
Fewer no-shows, fuller schedule
- Step 04Reception
Patient arrives, joins the queue
Booked and walk-in patients share one fair token queue, tracked live on their phone and the clinic TV.
No ‘mera number kab ayega?’ at the desk
- Step 05Doctor
Consultation & payment
The doctor sees the patient's history. After the visit, an invoice is created and the payment is recorded.
Every visit and rupee on record
- Step 06SehatSync
Follow-up when it's due
For diabetes, BP and other ongoing care, a recall goes out when the next check-up is due, with a slot ready.
Patients come back on time
Try it: pick a language and channel
Incoming · clinic line
Ayesha Family Clinic
AI receptionist · 0:00
عائشہ فیملی کلینک، میں آپ کی کیا مدد کر سکتی ہوں؟
Example conversations, shortened for the demo.
Your team + SehatSync
It doesn't replace your receptionist, it frees them
SehatSync takes the repetitive work off the front desk, so your staff can look after the patients in front of them.
SehatSync handles
- Answers calls and WhatsApp, day and night
- Books, reschedules and confirms appointments
- Sends reminders, tokens and follow-up recalls
- Creates invoices and tallies the day's cash
Your staff focus on
- Welcome patients and handle walk-ins
- Take over any conversation that needs a human
- Keep the waiting room calm and organised
- Spend time on care, not on the phone
A doctor's day
Your numbers come to you.
No logging in mid-OPD. SehatSync briefs you, answers you and reports to you, all on WhatsApp.
- 4:30 PM
Morning brief
Before OPD: tonight's bookings, confirmations and who's due for follow-up.
- During OPD
Ask anything
‘Kitne log wait kar rahe hain?’ Answered on WhatsApp or by call, without leaving your chair.
- 10:30 PM
End-of-shift summary
Patients seen, average wait, collection vs. expected, discounts and no-shows.
- Monthly
Practice report
Repeat-visit revenue from recalls, no-show trend and busiest hours.
Getting started
Set up in about 10 minutes
No hardware, no IT team. During the pilot, we set it up with you on a call.
- 13 min
Tell us about your clinic
Doctors, timings, fees, address. Takes about 3 minutes.
- 24 min
Connect phone & WhatsApp
Forward your clinic line and link your WhatsApp Business number, or we give you new ones.
- 33 min
Go live
Share your booking link and QR. Your AI receptionist is answering patients.
All you need:
- A smartphone or laptop
- Your clinic's phone number
- A WhatsApp number
- About 10 minutes for setup
Try SehatSync free in your clinic
We'll set it up with your real doctors, timings and fees on a short call. Free for our founding clinics.
- Free pilot
- Setup done for you
- No contract