Features
6 clinic problems, 6 simple solutions
آپ کے کلینک کا ہر مسئلہ، ایک حل
Every SehatSync feature exists to fix a real problem doctors told us about. Pick one below to see how it works.
For your clinic & staff
Problem 1 · Missed calls, lost patients
Rush hours keep the line busy and nights leave it unanswered. Every missed call is a patient who books elsewhere.
“Phone bajta rehta hai, koi uthata hi nahi.”
SehatSync solution
A 24/7 AI receptionist on calls and WhatsApp
ہر کال، ہر میسج کا جواب
An AI receptionist answers every call and WhatsApp message, day and night, in Urdu, Pashto and English, and books the visit.
AI voice receptionist
Picks up when your staff can't, during the OPD rush or after closing, and books the patient into the doctor's live calendar.
AI WhatsApp receptionist
Natural conversations, voice notes included. Answers fees, timings, location and doctor availability in seconds.
Speaks four languages
Urdu, Roman Urdu and English at launch. Pashto is in beta with our pilot clinics in KP.
Human handoff
Anything unusual is passed to your staff with the full conversation, so nobody repeats themselves.
24/7every call and message answered
Incoming · clinic line
Ayesha Family Clinic
AI receptionist · 0:00
عائشہ فیملی کلینک، میں آپ کی کیا مدد کر سکتی ہوں؟
Problem 2 · A crowded, restless waiting room
Walk-ins and booked patients compete for turns, and the front desk answers the same question all evening.
“Mera number kab ayega?”
SehatSync solution
Live digital tokens, on every phone and the waiting-room TV
انتظار کم، سکون زیادہ
Every patient gets a digital token and follows their turn live, on their phone and on the waiting-room screen.
Live digital tokens
Issued automatically on booking and in two taps for walk-ins.
Real-time phone tracking
Patients see their number and estimated time on a WhatsApp link, so they can wait in the car or the pharmacy.
TV queue casting
Turn any LED screen into a ‘Now serving’ board with one browser link. No extra hardware.
‘You're next’ alerts
An automatic WhatsApp ping two patients before their turn.
1 queuefor walk-ins and booked patients
Now serving
اب باری ہے
#14
Up next
Track your token on WhatsApp · sehatsync.com/q/ayesha
Problem 3 · Fees that don't add up
Paper registers let fees slip through, discounts go unrecorded, and the evening total rarely matches.
“Register mein 41 patient, galle mein 36 ki fees.”
SehatSync solution
Every visit logged, every rupee reconciled
حساب صاف، شفاف
Every visit is invoiced automatically, and cash and online payments are reconciled at the end of each day.
Every visit logged
A token can't be closed without an invoice, so no patient is ever ‘off the books’.
Automatic digital invoices
Consultation, procedure and lab charges, sent to the patient on WhatsApp.
Discount approvals & audit trail
Discounts and refunds need a reason and are logged against the staff member who gave them.
Cash vs. online reconciliation
Expected vs. collected per shift, split by cash, JazzCash, Easypaisa, bank transfer and card.
Dailycash vs. online reconciliation
Evening shift · reconciliation
90%Rs 64,500 / 72,000 expected
- Cash41,000
- JazzCash9,500
- Easypaisa6,000
- Card / bank8,000
Discount log
- Token #9 · Senior citizen · Imran (reception)−500
- Token #21 · Follow-up within 7 days · Imran (reception)−1,000
38 visits but 36 invoices: 2 tokens closed without payment. Alert sent to Dr. Ayesha on WhatsApp.
For doctors
Problem 4 · Booked patients who never arrive
Patients forget their appointments, leaving the doctor idle and the day's income short.
“Aadha ghanta khaali baitha raha.”
SehatSync solution
Reminders that confirm or release every slot
یاد دہانی خودبخود
Timely WhatsApp and SMS reminders confirm each visit, and cancelled slots go straight to the next patient waiting.
Multi-channel reminders
WhatsApp first, SMS as backup, the evening before and two hours before.
One-tap confirm or cancel
Patients reply with one tap and the dashboard updates instantly.
AI reminder call
Patients who don't reply get a short automated call in their language.
Waitlist auto-backfill
Freed slots are offered to the next patient on the waitlist automatically.
1 tapfor patients to confirm or cancel
Reminder
Salam Sana! Your visit with Dr. Ayesha is tomorrow at 5:30 PM · Token #9.
Problem 5 · Chronic patients who drift away
Diabetes and BP patients need regular reviews, yet most don't return on their own.
“Sugar ke mareez dobara aate hi nahi.”
SehatSync solution
Smart follow-up recalls that bring patients back
مریض واپس، علاج جاری
SehatSync reminds them when a review is due and books them back in, automatically.
Condition-based schedules
Diabetes and BP every 30 days, antenatal, post-op, thyroid, or your own intervals.
Recall by WhatsApp or AI call
A friendly reminder with a ready-to-book slot, in the patient's language.
Due & overdue list
See exactly who should have come back, and nudge them in one tap.
Repeat-visit tracking
Know how many chronic patients returned this month and the revenue they brought.
~1 in 3Pakistani adults live with diabetes
Source: IDF Diabetes Atlas, 11th edition (2025): 31.4% of adults aged 20–79
Chronic reviews due this week
5- Rashid IqbalDiabetesDue today
- Shazia BibiHypertension3 days overdue
- Imtiaz AhmedDiabetesDue tomorrow
- Saima RafiqAntenatalDue in 2 days
رشید صاحب، آپ کا شوگر چیک اپ آج ہے۔ شام 5:30 کا وقت خالی ہے — بک کر دوں؟
Problem 6 · No clear view of your clinic
After a long shift, you don't know how many patients came, how long they waited or what was collected.
“Aaj kitne patient dekhe? Pata nahi.”
SehatSync solution
One mobile dashboard, plus answers on WhatsApp
پورا کلینک، ایک نظر میں
One dashboard on your phone for patients, waiting times, collections and no-shows, plus a daily summary on WhatsApp.
Unified mobile dashboard
Live queue, appointments, collection and no-shows on phone, tablet or laptop.
End-of-shift WhatsApp summary
The day's numbers land on your phone the moment OPD closes.
Ask by WhatsApp or call
Ask ‘Aaj ki collection?’ and get the answer in seconds, in your language.
Trends & analytics
Peak hours, new vs. returning patients, no-show rate and revenue by week and month.
1 screenfor patients, waits, revenue & no-shows
SehatSync
Your clinic assistant
🌙 Shift closed · Thursday
- Patients seen
- 38 (31 booked · 7 walk-in)
- Average wait
- 14 min
- Collection
- Rs 64,500 of 72,000
- Discounts
- 2 · Rs 1,500
- No-shows
- 2 · both slots refilled
- Follow-ups due tomorrow
- 6
10:31 PM
10:33 PM
Also included
Everything else a modern clinic needs
The essentials, so you can retire the paper register for good.
E-prescriptions on WhatsApp
A clean branded PDF instead of handwriting.
Digital intake forms
Symptoms and history collected before arrival.
Patient history (EMR-lite)
Past visits, vitals and prescriptions on one screen.
Lab report delivery
Reports sent to patients on WhatsApp.
Multi-room & multi-branch
Each doctor with their own calendar and queue.
Staff roles & permissions
Reception, nurse, doctor and owner views.
Online advance payments
JazzCash / Easypaisa booking fees.
Feedback & Google reviews
Happy patients nudged to review you.
How we compare
Not just another clinic software
Most tools digitise the register. SehatSync also answers the phone, talks to patients and watches the cash.
Paper register
Typical clinic software
SehatSync
Answers calls after hours
Paper register:Typical clinic software:SehatSync:Books through a natural WhatsApp conversation
Paper register:Typical clinic software: Reminders onlySehatSync:Speaks Urdu, Roman Urdu & Pashto
Paper register: Staff onlyTypical clinic software:SehatSync:Live token on the patient's phone
Paper register:Typical clinic software: SomeSehatSync:Cash vs. online reconciliation & discount audit
Paper register:Typical clinic software: Basic billingSehatSync:Chronic-patient recalls
Paper register:Typical clinic software:SehatSync:Doctor asks for numbers by WhatsApp or call
Paper register:Typical clinic software:SehatSync:Patients need to install an app
Paper register: —Typical clinic software: OftenSehatSync: Never
| Capability | Paper register | Typical clinic software | SehatSync |
|---|---|---|---|
| Answers calls after hours | |||
| Books through a natural WhatsApp conversation | Reminders only | ||
| Speaks Urdu, Roman Urdu & Pashto | Staff only | ||
| Live token on the patient's phone | Some | ||
| Cash vs. online reconciliation & discount audit | Basic billing | ||
| Chronic-patient recalls | |||
| Doctor asks for numbers by WhatsApp or call | |||
| Patients need to install an app | — | Often | Never |
Trust, privacy & safety
Patient data and patient safety, treated with care
Pakistan's data-protection bill treats health data as sensitive, and the PMDC code requires consent before patient information leaves the country. We build to that standard from day one.
Consent-first
Patients opt in before receiving messages and can opt out with one reply.
Encrypted in transit & at rest
Medical data is encrypted on the wire and in storage, with daily backups.
Role-based access
Clinical notes are visible only to doctors; reception sees schedules and contact details.
Your data stays yours
We never sell patient data. Export or delete your records any time. Designed to align with the PMDC code and Pakistan's draft data-protection law.
AI never diagnoses
SehatSync books, informs and reminds. It never gives medical advice or prescribes.
Red flags escalated
Words like chest pain or bleeding go straight to your staff, with a prompt to call 1122.
Human handoff, anytime
Patients can ask for a person at any point; staff take over the same thread.
Every conversation logged
Calls are transcribed and chats saved, so you can review what the AI said.
See all six fixes with your own clinic's data
We'll set it up with your real doctors, timings and fees on a short call. Free for our founding clinics.
- Free pilot
- Setup done for you
- No contract